Spluma Pro charges once per project, by card through Yoco, our payment provider. This policy forms part of our terms of service.
Try before you pay
The scan is free: it shows how many issues your application has, how many are critical, and two of them in full. Nothing is charged unless you choose to fix the application.
Refunds
- Once a project is unlocked, the payment is not refunded, because the full output is delivered straight away.
- If you were charged in error or charged twice, we refund the full amount.
- If a fault on our side stops the service from producing the motivation report for a project you paid for, and we can't fix it within 3 business days, we refund it on request.
- A refusal or referral back by the City is not grounds for a refund: the City decides, and we don't promise an outcome.
- Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act still apply where they cover you.
How to ask
Email [email protected] with the project and the payment reference from your receipt. We reply within 2 business days. Approved refunds go back to the card you paid with, usually within 7 to 10 business days.